Bikes must be returned in new condition. A 15% restocking fee may be taken for damages from shipping or improper return packaging. Shipping your item back with shippers insurance is a great option to avoid losing out if it's damaged on the way back to us. We will accept returns for refund or exchange within 30 days of the original purchase date. We only accept returns for bikes purchased direct at airbornebicycles.com. We cannot accept returns for Airborne Bicycles purchased elsewhere. Return shipping costs are non-refundable. Returns cannot be made in person. Our warehouse is closed to the public. No exceptions.
For all returns or exchanges, you must contact us first for a Return Authorization Number. Please email us at email@example.com or call 1-800-332-9237. Include your order number in the email or have it ready if you call. Note that Airborne will not accept any return without prior authorization.
Refunds or exchanges will be made after your Airborne Bicycle is received and inspected. Approved returns will be refunded to the original method of payment used for purchase; credit card, or PayPal. Please allow two (2) business days from when your bike is received by Airborne for your refund or exchange to be processed.
For complete bike exchanges, shipping fees do apply. In the event that your order was placed with free or flat-rate shipping, your return may be subject to part or all of the shipping charges incurred by us. Return shipping costs are non-refundable. Once we have received and inspected your exchange, an invoice will be sent within two (2) business days from when your bike is received by Airborne. Once this invoice has been paid, your exchange product will ship back out from our warehouse and you will receive tracking information via email.
Adding Route Package Protection to your order at checkout means that your order is protected against being lost, damaged, or stolen. In the unfortunate instance that you experience one of these inconveniences, you can report an issue with Route and they will work with you to make sure you get the resolution you prefer.
Purchased Route Protect and need to file a shipping issue? File here
Ship returns to:
217-A South Pioneer Boulevard
Springboro, Ohio 45066
Please write your Return Authorization Number (i.e. "Attn: RA#______") on the outside of the box or on the label. We highly recommend that you choose a trackable shipping service for your return. Return shipping costs are non-refundable.
Applicable discount codes are valid for full price bikes, parts, and accessories at airbornebicycles.com only. Demo bikes and sale bikes are excluded from and offers and do not qualify for additional discounts. Discounts cannot be combined with any other offers. Discounts cannot be applied to exchanges. Discounts cannot be applied after purchase. Discount codes are valid at the time of checkout only.
Note: We reserve the right to refuse to sell or service any individual or business that has threatened to or taken legal action against Airborne Bicycles or any other brand under the Safe Haven Brands umbrella.